Orders placed via this website are usually dispatched within 1-2 weeks from the date of order. This is due to the fact that the majority of items are made to order.
UK Delivery is free. Orders will be sent via Second Class post. Orders over the value of £60 will be sent via Special Delivery.
Internation Delivery is available for a small fee of £5.99. International orders will be sent via Internation Standard Mail - please note there is no tracking information available with this service. All customs charges are paid for by the buyer. please check with your country on its regulations and customs and please check your address is correct. Orders over the value of £60 will be sent via International Tracked and Signed.
All orders are delivered in a branded gift box or bag.
If you are local to Bristol you are welcome to collect your order in person. Please select this option when completing checkout and you will be contacted when your order is ready for collection.
Standard return period is 14 days from date of delivery (expect between 1st Nov and 31st Dec - see below), items must be returned unworn and in original packaging.
Unless faulty bespoke products are non-returnable.
Any items that are faulty can be returned for repair with any postage costs refunded.
Our extended returns policy applies to items purchased between 1st November and 31st December. These may be returned up to 31st January in the same way as described above.
Please get in touch before returning any items.